FREQUENTLY ASKED QUESTIONS (FAQs)
HOW DO I MAKE A PURCHASE?
Shopping at Moiza Studios is simple, secure, and convenient.
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Browse through our latest beauty collections and select the product you love.
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Choose your preferred shade, size, or variant, then click “Add to Cart.”
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Once you’re ready, click “Proceed to Checkout” and complete your purchase by following the on-screen instructions.
You’ll receive an instant order confirmation on your registered email once your purchase is successful.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
You can explore and add products to your cart without an account.
However, creating an account ensures a smoother, faster shopping experience and gives you exclusive benefits such as:
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📦 Order tracking and access to your full purchase history
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💳 Saved addresses and payment details for quick checkout
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💌 Early access to new launches, offers, and beauty tips
Creating an account is quick — just click “Sign In” and select “Register Now.”
ARE ALL MOIZA STUDIOS PRODUCTS AUTHENTIC?
Absolutely. Every product sold on www.moizastudio.com is 100% authentic, cruelty-free, and dermatologically safe.
We source and manufacture our products with the highest quality standards to ensure you receive only genuine and safe beauty essentials.
Please note that we cannot guarantee the authenticity of items purchased outside our official website.
HOW CAN I KNOW IF A PRODUCT IS IN STOCK?
All available items are listed as “In Stock.”
If a product is temporarily unavailable, you’ll see a “Sold Out” label on the page.
If you’d like to be notified when it’s back, simply contact us at moizastudiosofficial@gmail.com or follow us on Instagram for restock updates.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer a wide range of secure payment options through Cashfree Payments, including:
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Credit & Debit Cards (Visa, MasterCard, Maestro, American Express)
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UPI and popular wallet payments
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Net Banking through major Indian banks
Currently, Cash on Delivery (COD) is unavailable.
IS IT SAFE TO USE MY CARD ONLINE AT MOIZA STUDIOS?
Yes — shopping with us is completely safe.
Our website is protected by SSL encryption technology, which ensures all payment and personal data are securely transmitted.
All transactions are processed through a trusted and certified payment gateway, so your information remains private and protected at every step.
DO YOU SHIP TO MULTIPLE ADDRESSES IN ONE ORDER?
At the moment, we can only ship to one address per order.
If you wish to send gifts or products to multiple addresses, please place separate orders for each destination.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once an order has been dispatched, we’re unable to modify or redirect the shipping address.
Please make sure your address and contact details are correct before completing your purchase.
CAN I ADD MORE ITEMS TO AN EXISTING ORDER?
After an order is placed, we’re unable to modify or add products to it.
You can always place a new order to include additional items.
HOW WILL I KNOW IF MY ORDER WAS SUCCESSFUL AND WHEN WILL I BE CHARGED?
Once your order is placed, you’ll receive an order confirmation email with full details.
Your payment will be processed immediately after successful order placement.
In rare cases where an item becomes unavailable, we’ll inform you via email and process a refund for the unavailable product.
CAN I TRACK MY ORDER?
Yes, of course! Once your order is shipped, we’ll send you a shipping confirmation email or WhatsApp message containing your tracking number and courier link.
Registered users can also track their orders anytime by logging in to their Moiza Studios account → “My Orders.”
ARE PACKAGES INSURED DURING DELIVERY?
Yes, all our shipments are fully insured against loss or damage while in transit.
If your parcel arrives damaged, please refuse delivery or make a note of the damage while signing.
Once your order is safely delivered, the insurance coverage ends.
DO YOU OFFER SALES, DISCOUNTS, OR SPECIAL OFFERS?
Yes! We regularly offer exclusive discounts, festive deals, and limited-edition beauty combos.
To never miss an offer, subscribe to our newsletter or follow us on Instagram @moizastudios.
IS MY PERSONAL INFORMATION SAFE?
Your privacy matters to us.
All personal information shared with Moiza Studios is strictly confidential and used only for processing your orders and improving your experience.
We never rent, share, or sell customer data to third parties.
For complete details, please refer to our Privacy Policy page.
HOW CAN I CONTACT MOIZA STUDIOS?
We’re always happy to help!
📧 Email: moizastudiosofficial@gmail.com
🌐 Website: www.moizastudio.com
🕐 Customer Support Hours: Monday – Saturday, 10 AM – 7 PM (IST)